Cancellation & Refund Policy

Thank you for choosing Sahana Sarees.

Cancellation

Once an order is confirmed, it cannot be cancelled. Please make sure you have selected the correct saree and provided the correct delivery details before placing your order.

Refund

We do not offer refunds for any orders once they have been confirmed or delivered.

Exchange

Exchange is available only if:

1. The saree received is damaged or defective, or
2. A different saree from the one ordered has been delivered.

To request an exchange, the customer must contact us within 48 hours of delivery and provide an unedited, continuous unboxing/opening video clearly showing the package from the time it is opened.

Without an unedited opening video as proof, we may not be able to accept an exchange request.

Sarees that have been worn, washed, altered, damaged after delivery, or returned without the original packaging will not be eligible for exchange.

Once the issue is verified and approved by our team, an exchange will be arranged subject to product availability.

Please note: We do not provide refunds. Exchange is the only resolution available for eligible damaged, defective, or incorrectly delivered products.